Internet Service Provider’s Association (ISPA) is South African Internet industry body not for gain.  ISPA is a voluntary organisation, representing the interests of its members. Established on 6 June 1996, the association currently represents in excess of 150 Internet Service Providers with a diverse range of services and target markets. 

CMVAS abides by the code of conduct set out by ISPA to ensure the South African internet is managed on a best practice code of standards, for more information please refer to the below:

The ISPA Code of Conduct is available for review here: http://ispa.org.za/code-of-conduct

The ISPA Complaints procedure is available for review here: http://ispa.org.za/code-of-conduct/procedure

The ISPA Take Down procedure is available for review here: https://ispa.org.za/tdn/.

Complaints may be directed to complaints@ispa.org.za.

In terms of section 75 of the Electronic Communications and Transactions Act (“the Act”) CM Value Added Services has designated the Internet Service Providers’ Association (ISPA) as an agent to receive notifications of infringements as defined in Section 77 of the Act.

Internet Service Providers’ Association (ISPA)
Address: PO Box 518, Noordwyk, 1687
Telephone: 010 500 1200
Email: complaints@ispa.org.za