INTRODUCTION

The purpose of this document is to provide an understanding of CM Value Added Services’ Acceptable Use Policy. This policy serves to define the accepted behavior of users on CM Value Added Services’ (CMVAS) network. This allows CMVAS to:

• Maintain & protect the integrity and quality of the CMVAS internet service.
• Protect their customers and infrastructure from abuse.
• Adhere to the current laws and regulations governing organisations and service providers in the countries that they operate in.
• Co-exist within the global internet community as a responsible service provider.
• Specify to clients and users of our service what activities and online behavior are considered an unacceptable use of the service.
• Specify the consequences that will follow such prohibited activities.

UNACCEPTABLE USE

CM Value Added Services’ premium connectivity is for ‘legitimate’ enterprise usage and does NOT cater for downloading of non-enterprise data.

This includes, but is not limited to:

• Torrents & Any Peer-to-Peer Downloads
• Games
• Music
• Movies

THREATS TO NETWORK SECURITY

Any activity which threatens the functioning, security and/or integrity of the CMVAS network is unacceptable. This includes:

• Any activity which threatens to disrupt the service offered by CMVAS through flooding of the network or overloading a service or any unauthorized probes of other networks.
• Any activity which in any way threatens the security of the network by knowingly posting, transmitting, linking to or distributing any information or software which contains a virus, trojan horse, worm, lock, mail bomb, cancelbot or any other harmful, destructive or disruptive component.
• Any unsolicited mass emailing activity including email marketing, spam and chain mail for commercial or other purposes, without the consent of the recipients of those mails. Sending Unsolicited Commercial Email (UCE/SPAM)

The use of the CMVAS network to send any unauthorized bulk e-mail or SPAM is strictly prohibited. This is an abuse of resources and is regarded as unacceptable use of the CMVAS network. CMVAS clients should never to reply to SPAM, as this will only confirm that the email address is in use and will lead to more SPAM being received.

CMVAS clients must secure their mail servers against open SMTP relay – using a mail server to forward e-mails to other servers without their permission – to protect both themselves and other users. Unsecured mail servers can be abused by dishonest people to deliver SPAM.

CMVAS is entitled to check clients’ mail servers for open relay at any time to see if they appear to be delivering SPAM.

The results of a check will be given to the client, and they will have a reasonable period to fix the problem before their address will be cancelled.

Action following breach of the AUP

In the event of a user being identified to be guilty of any of the above transgressions, the following steps may be taken by CMVAS to ensure no issues are encountered with integrity, stability and quality of the network:

• The identified IP address will be re-routed over a contended internet pipe, which will provide much slower speeds, during business hours.
• If the case becomes severe, the identified IP address will be suspended and no network access will be provided during the suspension.

Any one or more of the steps listed above may be taken by CMVAS, against the offending party, when they are deemed necessary.